Introduction to front office operation, guest cycle  in the hotel, inter departmental cooperation, check in procedure, responsibilities during guest stay, complaint handling, mail handling, handling various methods of payment , check out formalities by housekeeping, formats used in front office hotel.

Introduction to quality food production, food safety, methods of food quality control, benefits of food analysis, packaging materials for quality of selected food product.

Introduction the role of the accommodation manager, planning, the hotel industry, the scope of the industry, marketing standing, innovation,  public responsibility, long of short term planning, Analyses of performance, productivity, manager performance and development.

Introduction to marketing sales management, importance of marketing in hospitality, sales orientation, marketing orientation, the marketing research process,   the purpose of market segmentation, marketing planning process, marketing management, marketing strategy.

Introduction to the loading chief financial executive, the hotel purchasing function, purchasing organization, purchasing sources, data mining for hotel firms use and limitations, the effect of profit margin on  budget  usefulness, secrets of leadership, the effect of annual sales on long-range planning.